Data Governance

As AI agents take on more prospecting, enrichment, and outreach tasks, data governance has moved from a compliance concern to a revenue operations priority. This category covers how to govern prospect data before it reaches AI agents, how to build governance frameworks for revenue teams, how to navigate lawful basis for B2B outbound, and how to run TPS and CTPS checks in your workflows.

Whether your team is preparing for AI-assisted outreach or building a more structured approach to data ownership, these guides give you the practical foundations.

What governance means before AI touches your data

Governance answers four questions about every prospect record: where it came from, what legal basis covers contacting the person, who inside your business is accountable for it, and how long you keep it. Teams that cannot answer the first two for a given record do not have a data problem, they have an exposure, and it becomes visible only when someone complains or asks.

AI agents change the risk profile rather than the rules. An agent that drafts and sends outreach acts faster than a human, across more records, without pausing at the record that looks wrong. Controls that were adequate when a rep reviewed each contact - informal judgement, tribal knowledge about which lists are safe - stop being adequate when the review step is removed. The rules did not change; the margin for undocumented process disappeared.

In UK and EU B2B outreach, the practical foundations are provenance recorded at the point of collection, a legal basis attached to each record rather than assumed for the list, TPS and CTPS screening before records reach a call list, suppression that survives across tools, and a retention policy that actually deletes. None of this is legal advice, and where a rule is genuinely uncertain, the primary source is worth reading before an agent acts on your interpretation of it.

Where to start

Guides in this topic