Fixr Terms of Service

1. Who We Are

Fixr, including the Fixr website, Fixr web application, Fixr APIs, the Fixr Assistant browser extension, and related hosted services (together, the "Services"), is provided by:

Fixr and DataFixr are products and trading brands of Datafixr Limited.

In these Terms, "Fixr", "DataFixr", "we", "us", and "our" mean Datafixr Limited. "You" and "your" mean the individual or legal entity accessing or using the Services.

2. Scope and Acceptance

These Terms apply when you visit the Fixr website, create or use a Fixr account, use the Fixr web application or APIs, install or use the Fixr Assistant browser extension, or otherwise access or use the Services.

By accessing or using the Services, you agree to be bound by these Terms. If you use the Services on behalf of a company, employer, or other organisation, you represent that you have authority to bind that entity, and "you" includes that entity.

The Services are intended for business and professional use. If you have entered into a separate order form, enterprise agreement, statement of work, or other written agreement with us, that agreement will control to the extent of any conflict with these Terms.

The Fixr Assistant browser extension is designed to help users capture company and contact details from supported LinkedIn company pages and LinkedIn profile pages and compare, create, or update records in Fixr.

The extension also includes Connectr, an optional feature that sends LinkedIn connection requests on your behalf from a list you select. Connectr is off by default and runs only after you accept a separate in-product disclosure, confirm each run, and choose the list it works from. Connectr opens the LinkedIn profiles in that list using your own signed-in LinkedIn account, sends connection requests without a note, and applies rate limits and a daily cap described in the in-product disclosure. You can pause or cancel a run at any time, and you may withdraw your consent, which stops any run in progress.

3. Accounts and Authorized Users

• You must provide accurate, current, and complete registration, billing, and account information and keep it updated.
• You are responsible for safeguarding account credentials, API keys, access tokens, and other authentication secrets associated with your use of the Services.
• You are responsible for all activity that occurs under your account, workspace, or credentials, whether performed by you or by your authorized users.
• If your organisation uses administrator or manager roles, you are responsible for assigning and managing those roles appropriately.
• You must notify us promptly if you become aware of unauthorized access to your account or credentials.

Closing accounts and organisations

• You can close an eligible Fixr account from your account settings. Closure is subject to confirmation and account-control checks, which may include confirming your account email and, for password-based logins, your current password.
• Organisation managers control organisation membership and may add, manage, and remove authorised users. Removing a user revokes that user's access to the organisation but does not delete organisation-owned data or historical records.
• A sole organisation manager with other active members cannot close only their own account. They must first appoint another active manager or use the separate organisation-closure process.
• Organisation managers can separately close an entire organisation. Closing an organisation revokes access for all of its active members, including the acting manager.
• Closure revokes access straight away but is not the same as immediate permanent erasure of all records; retained data is handled as described in our Privacy Policy.
• Certain managed, administrator, disputed, or legally restricted accounts may require support-assisted closure.

4. Use of the Services

Subject to these Terms and any applicable ordering materials, we grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Services during the applicable term for your internal business purposes.

You must not, and must not permit others to:

• use the Services in violation of these Terms, our published policies, applicable law, or the rights of others;
• copy, modify, distribute, sell, sublicense, lease, reverse engineer, decompile, or attempt to extract source code from the Services except to the extent permitted by law;
• interfere with, disrupt, probe, or test the vulnerability of the Services or any related system or network without authorization;
• circumvent authentication, access controls, feature restrictions, usage limits, credits, or rate limits that apply to the Services;
• submit, upload, transmit, or process malware, harmful code, unlawful content, or data that you do not have the right to use; or
• resell, white-label, or provide the Services to third parties as a service bureau except where we expressly agree otherwise in writing.

Fixr Assistant browser extension

When you use the Fixr Assistant browser extension, you must use it only for its intended purposes and only on supported LinkedIn company pages and LinkedIn profile pages.

You are responsible for complying with applicable law, these Terms, the extension's in-product disclosures, and any third-party terms that apply to the sites and services you use with Fixr.

Connectr

Connectr acts on your behalf, through your own LinkedIn account, and you remain responsible for everything it sends. Automated activity may breach LinkedIn's User Agreement, and LinkedIn may restrict, suspend, or permanently close accounts it considers to be in breach. You are responsible for deciding whether to use Connectr on your account and for the consequences of that decision. We do not control LinkedIn's enforcement decisions and are not responsible for any action LinkedIn takes against your account.

You must use Connectr only to contact people you have a genuine professional reason to reach, and you must not use it to send bulk unsolicited requests, to harass any person, or in any way that breaches applicable law. You must not attempt to remove or exceed the rate limits or daily cap, and you must not use Connectr on an account you do not own or are not authorised to operate.

Connectr sends requests on a best-effort basis. LinkedIn may change its interface, apply its own limits, or block automated activity at any time, so we do not guarantee that any request will be sent or delivered.

APIs and integrations

If you use our APIs or connect Fixr with third-party systems, you must do so in accordance with applicable documentation, security requirements, and any usage limits or access controls we apply.

5. Compliance with Law and Third-Party Data

You are responsible for ensuring that your use of the Services, including any import, upload, extraction, enrichment, comparison, creation, update, export, sync, or other processing of records relating to third parties, complies with applicable law.

• You must have an appropriate legal basis, and any required notices or consents, for the personal data and other data you submit to or process through the Services.
• You are responsible for complying with applicable privacy, data protection, electronic communications, employment, marketing, and other laws relevant to your use case.
• If you use contact data for outreach or direct marketing, you are responsible for complying with applicable PECR or similar electronic-communications rules, including any consent, notice, suppression, TPS, or CTPS screening obligations that apply.
• You should not use the Services for special category data or other highly sensitive personal data unless you have a clear lawful basis and the Services are appropriate for that use.
• You are responsible for how you use data obtained from third-party websites, public sources, integrations, uploads, or your own systems.
• You must not assume that publicly available, provider-derived, or enriched data is free from legal, contractual, licensing, or platform-use restrictions.

Some enrichment and data features are powered by external providers, including Apollo (Apollo.io) for contact and company enrichment, Bright Data for enrichment workflows drawing on LinkedIn and Crunchbase datasets, Hunter (Hunter.io) for email finding and verification, and Companies House for public registry data. When you use these features, you are also subject to the relevant provider's terms and acceptable-use policies, as well as any applicable terms or restrictions of the underlying sources, such as LinkedIn or Crunchbase. You are responsible for ensuring your use of provider-derived and enriched data complies with those terms and with applicable law.

Some provider-dependent features rely on third-party terms, public-source availability, or licensing conditions. We may suspend, restrict, or change those features where legal, contractual, or operational risk requires it.

6. Plans, Fees, and Payment

Some Services may be offered on a free, trial, beta, credit-based, or paid basis. If you purchase a paid plan or any paid Services, the applicable fees, included credits or usage allowances, renewal terms if any, and payment terms will be set out at checkout, in the Billing workspace, in an order form, invoice, pricing page, or other written ordering document.

Paid plans and billing periods

Paid plans are charged in advance for the billing period selected at checkout or in the Billing workspace. Available billing periods may include 1-month, 3-month, and 12-month terms. Unless stated otherwise at checkout or in an applicable order form, paid plans renew automatically for the same or applicable renewal period when auto-renew is enabled.

Auto-renewal and cancellation

You can cancel auto-renewal for an active paid subscription from the Billing workspace or by contacting us. Cancelling auto-renewal does not normally end access immediately; it prevents the subscription from renewing at the end of the current paid period. You remain responsible for all charges incurred before cancellation takes effect.

Resuming renewal and scheduled changes

If you resume auto-renewal before the current paid period ends, the subscription may renew again at the end of that period. If you schedule a plan change, the change may either take effect immediately or at the end of the current paid period depending on the plan selected, price difference, seat count, and checkout flow shown to you.

Included credits and top-ups

Plans may include credits or usage allowances for the applicable billing period. Included credits, free-action credits, Fetchr allowances, and top-up credits are not cash balances, have no cash value, and may be subject to expiry or usage restrictions. Top-up credit packs are separate from subscription fees and may be purchased manually or, where an organisation manager has enabled the feature, automatically (see Automatic top-ups below). Each top-up pack currently expires at the end of the next billing period unless stated otherwise at checkout or in an applicable order form. Top-up credits are held at organisation level and may be used by authorised users of the organisation.

Automatic top-ups

An organisation manager may choose to enable automatic top-ups in the Billing workspace. When automatic top-ups are enabled, the manager selects a top-up pack and authorises us to charge the organisation's saved payment method for that pack when the organisation's remaining spendable credits fall to or below the trigger displayed in the Billing workspace.

Automatic top-ups are usage-triggered and are not taken on a fixed calendar schedule. If the organisation uses the added credits and its remaining balance later falls to or below the trigger again, another automatic top-up may occur. This can happen more than once during the same billing period.

Before automatic top-ups are enabled, we will show the selected pack, the number of credits, the applicable price and currency, how tax is applied or calculated, the credit trigger, the saved payment method identified by limited card details, and how to disable the feature. The manager enabling or changing automatic top-ups confirms that they are authorised to make that choice and to authorise charges for the organisation.

Each successful automatic top-up is a separate purchase of the selected credit pack. Credits are added only after the payment provider confirms payment. A pack's expiry and refund rules are the same as for the corresponding manual top-up pack unless we expressly state otherwise.

Automatic top-ups remain enabled until an organisation manager disables them or we pause or disable them. You can disable automatic top-ups in the Billing workspace. Disabling applies to future automatic top-up attempts and does not reverse a charge that was already completed. Where a payment was already initiated before the disable request was processed, contact us promptly if you believe it should not have completed.

We may pause, reject, or disable an automatic top-up where payment fails, additional authentication is required, the payment method is no longer valid, the selected pack or price is no longer available, the organisation's plan or allowance has changed, renewed authorisation is required, we detect suspected fraud or misuse, or a technical safety control is triggered. An automatic top-up is not guaranteed to complete before a job or action consumes the organisation's remaining credits. We will require a new authorisation before charging under a materially changed automatic top-up arrangement, including where the selected pack, price, currency, credit quantity, trigger, or applicable authorisation terms have materially changed.

Free plan restrictions

Free plan credits are limited to free actions and may not be used for paid-provider enrichment or other paid-provider actions. We may require you to purchase a paid plan or top-up credits to access paid-provider functionality.

Team seats and organisation access

Team plans are billed per paid seat. Team credits are pooled at organisation level and may be used by authorised users in that organisation subject to product permissions and usage controls.

Failed payments and payment authentication

If a payment fails, is declined, requires additional authentication, is reversed, or is charged back, we may ask you to update your payment method or complete authentication. We may suspend, downgrade, or limit access to paid features until payment is resolved, subject to applicable law and any separate written agreement.

Refunds of completely unused top-up packs

Subject to the conditions below, we offer a contractual full refund for a manual or automatic top-up pack while that specific pack remains active and completely unused.

A top-up pack is completely unused only where all credits originally granted to that pack remain available and no credits from that pack have been consumed. Because credits are held at organisation level and may be used by any authorised user, use by another authorised user may consume credits from a pack and end that pack's refund eligibility. Once any credit from the pack has been used, the self-service unused-pack refund is no longer available.

An eligible refund can be requested from the Billing workspace. When a refund request is accepted, all credits in that pack are removed from the organisation and the full amount charged for that pack is submitted for refund to the original payment method. We do not provide partial refunds for the unused portion of a partly used pack under this self-service policy. Refund processing and the time taken for funds to appear are controlled partly by Stripe, card networks, the card issuer, and your bank; the Billing workspace and our notifications will indicate whether a refund is requested, pending, completed, failed, or requires support.

Other refunds and statutory rights

Except for the unused top-up refund described above, or where required by applicable law, expressly stated at checkout, included in an order form, or agreed by us in writing, fees, subscription charges, and top-up purchases are non-refundable. Nothing in these Terms excludes or limits any right or remedy that cannot lawfully be excluded or limited.

• Unless otherwise stated, fees are exclusive of taxes, duties, and similar charges.
• You must pay all undisputed amounts due when due, using a valid payment method or other approved payment process.
• We may update pricing prospectively. Unless otherwise stated, pricing changes will apply only to future purchases or renewal terms after notice.

Closing an account and its effect on billing

Closing an individual member's account does not cancel a shared organisation's subscription or automatic top-ups; the organisation continues under its remaining managers. Subscription-renewal shutdown is triggered only where the closing user is the last active user in the organisation, or where the whole organisation is closed.

Where renewal shutdown applies, we turn off automatic renewal so the paid subscription is scheduled not to renew after its current paid period. Account access may end before that already-paid period finishes. Closing an account does not create an automatic refund; charges already incurred remain payable, and refund rights remain governed by the refund provisions above, applicable law, checkout terms, or a written agreement.

Automatic top-ups are disabled prospectively as part of a last-user or organisation closure. However, a top-up payment that was already initiated or in progress before the closure was processed may still complete. If a top-up completes during that overlap, contact us; any completed top-up remains governed by the unused top-up refund rules above and applicable law.

Any free, trial, preview, or beta features may be changed, limited, or discontinued at any time unless we expressly agree otherwise in writing.

7. Customer Data

As between you and Fixr, you retain ownership of your data and other materials that you or your authorized users submit to, upload to, import into, extract through, or otherwise process using the Services ("Customer Data").

You grant us and our service providers the rights necessary to host, store, process, transmit, display, back up, compare, match, enrich, create, update, export, and otherwise use Customer Data solely as needed to provide, secure, support, and improve the Services in accordance with these Terms, our Privacy Policy, and any applicable written agreement.

We may also maintain service metadata, normalized indexes, cache keys, and limited derived records needed to operate the Services, prevent duplicate provider calls, enforce billing and security controls, and support customer-requested workflows, subject to applicable law and our Privacy Policy.

• You are solely responsible for the legality, accuracy, quality, and content of Customer Data and for obtaining any rights, permissions, and consents needed for our processing of it on your behalf.
• You are responsible for maintaining your own copies or backups of Customer Data to the extent you consider necessary.
• We may generate and use service metadata, logs, and usage data needed to operate, secure, support, and improve the Services, subject to applicable law and our Privacy Policy.

Closing an individual login does not delete organisation-owned Customer Data, and closing an organisation removes access but does not immediately erase Customer Data. You should export any Customer Data you require before closing an account or organisation. We may retain Customer Data and service metadata after closure in accordance with our Privacy Policy, any applicable data processing terms or order form, legal obligations, backup practices, and legitimate operational requirements; any later deletion or return obligations may be governed by a separate written agreement.

8. Privacy and Data Processing

Our Privacy Policy explains how we handle personal data for our own purposes.

Where you use the Services to process personal data that you or your organisation control, you are responsible for your own compliance obligations as controller or business, and we may act as processor or service provider on your behalf depending on the applicable arrangement and law.

If a data processing addendum, order form, or other written data protection terms apply to your use of the Services, those terms will govern to the extent of any conflict with this section.

Where applicable, you may request our then-current data processing terms and provider / subprocessor information by contacting us or through the applicable ordering process.

9. Intellectual Property and Feedback

We and our licensors retain all right, title, and interest in and to the Services, documentation, software, designs, interfaces, trademarks, logos, and related intellectual property, including all modifications, updates, and derivative works.

• Except for the limited access and use rights expressly granted in these Terms, no rights are granted to you by implication, estoppel, or otherwise.
• You retain rights in your Customer Data, subject to the rights you grant to us under these Terms.
• If you provide feedback, suggestions, or ideas relating to the Services, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use and incorporate that feedback without restriction or obligation.

10. Confidentiality

Each party may receive non-public information from the other party that is marked as confidential or that reasonably should be understood to be confidential under the circumstances ("Confidential Information").

• Each party must use the other party's Confidential Information only as needed to exercise rights or perform obligations under these Terms.
• Each party must protect the other party's Confidential Information using reasonable care and no less than the care it uses to protect its own similar confidential information.
• These obligations do not apply to information that is public through no fault of the receiving party, was already lawfully known, is independently developed without use of the disclosing party's Confidential Information, or is lawfully obtained from a third party without confidentiality restrictions.
• A party may disclose Confidential Information where required by law or valid legal process, provided that it gives prior notice where legally permitted.

11. Support, Availability, and Changes to the Services

We may provide support, onboarding, configuration help, implementation assistance, or other professional or account services where described in the applicable plan, order form, statement of work, or other written agreement.

We may modify, update, suspend, or discontinue any part of the Services from time to time, including for maintenance, security, legal compliance, or product changes.

Unless we expressly agree otherwise in writing, the Services are provided without a specific uptime commitment, support response time, or service level agreement.

12. Warranties and Disclaimers

Except as expressly stated in a written agreement signed by us, the Services are provided "as is" and "as available" to the maximum extent permitted by law.

• We do not warrant that the Services will be uninterrupted, error-free, secure, or free from harmful components.
• We do not warrant the completeness, accuracy, or continued availability of third-party platforms, public sources, enrichment sources, or other external data used with or accessed through the Services.
• Some enrichment, verification, or public-source features may be limited, changed, or removed because of source availability, licensing restrictions, provider terms, or legal review.
• You are responsible for reviewing outputs, matches, enrichments, comparisons, and updates before relying on them for operational, legal, commercial, or compliance purposes.
• To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

13. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable to the other for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, use, or data, arising out of or related to these Terms or the Services, even if advised of the possibility of such damages.

To the maximum extent permitted by law, each party's aggregate liability arising out of or related to these Terms or the Services will not exceed the total fees paid or payable by you to Fixr for the Services giving rise to the claim during the twelve months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

14. Suspension and Termination

You may stop using the Services at any time.

The following are different events with different consequences:

• Voluntary account closure — you close your own eligible account. Your access ends immediately once closure succeeds. If you are not the last active user in your organisation, the organisation, its subscription, and its data are unaffected.
• Organisation closure — a manager closes the whole organisation. Access ends immediately for all active members, and paid renewal is turned off for the end of the current paid period.
• Removal of an authorised user — a manager removes a member. That member loses access to the organisation, while organisation-owned data and historical records are retained and the member may be invited back later.
• Suspension or termination by us — as described below.

For last-user and organisation closures, paid renewal is stopped for the end of the current paid period. Already-paid fees and accrued obligations are not automatically refunded, retained records remain governed by our Privacy Policy and any applicable agreements, and closure is not the same as immediate permanent erasure of all records.

We may suspend or terminate your access to some or all of the Services immediately or on notice if we reasonably believe:

• you have materially breached these Terms or any applicable written agreement;
• your use poses a security, legal, compliance, or operational risk;
• payment is overdue for paid Services; or
• suspension or termination is necessary to prevent harm to us, the Services, our users, or third parties.

If an Team subscription ends, is cancelled without renewal, expires, or is not paid when due, we may downgrade the organisation to the Free plan and suspend or limit access for non-manager users until Team access is restored or another arrangement is agreed. Organisation managers may retain access where needed to manage billing, users, data, or account closure, subject to our product functionality and policies.

Termination or cancellation does not remove payment obligations that accrued before the effective cancellation or termination date. On termination, your right to access and use the affected Services ends immediately. Any accrued payment obligations remain due, and sections that by their nature should survive termination will survive, including those relating to payment, intellectual property, confidentiality, disclaimers, limitation of liability, and miscellaneous provisions.

Handling of Customer Data following termination will remain subject to applicable law, our Privacy Policy, and any applicable order form, data processing terms, or other written agreement.

15. Miscellaneous

Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the effective date and take reasonable steps to provide notice where appropriate. Continued use of the Services after the updated Terms take effect constitutes acceptance of the updated Terms.

Assignment

You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms in connection with a corporate reorganisation, merger, acquisition, sale of assets, or by operation of law.

Force majeure

Neither party will be liable for delay or failure to perform caused by events beyond its reasonable control, including failures of telecommunications, hosting, utilities, strikes, civil unrest, natural disasters, or other force majeure events.

Entire agreement; waiver; severability

These Terms, together with any applicable order form, statement of work, data processing terms, and referenced policies, form the entire agreement between you and Fixr regarding the Services unless superseded by another written agreement. Failure to enforce any provision is not a waiver. If any provision is held unenforceable, the remaining provisions will remain in effect.

Governing law and jurisdiction

These Terms are governed by the laws of England and Wales, excluding conflict of law rules. The courts of England and Wales will have exclusive jurisdiction over disputes arising out of or in connection with these Terms or the Services, unless applicable law requires otherwise.

16. Contact

If you have questions about these Terms, contact: